About Tidepool RV Repair
Founded in 2014 by RVIA-certified mobile RV technicians who'd watched dealership customers wait three weeks for jobs that took two hours. Florida-based, Florida-loyal.
Jesse "Helena" Helenaer
I'm Jesse Helenaer - everybody calls me Helena - and I've been turning wrenches on RVs since 1999. Born in Ocala, raised on weekends at Silver Springs in my granddad's old Coachmen, so I came to this honestly. After eight years as a Navy Seabee mechanic (Gulfport, then two tours doing equipment maintenance), I came home and went to work as a service writer at a big dealership down in Tampa. Made service manager by 2008. Loved the work, hated watching folks wait three weeks for a bay because the shop was overbooked.
In 2012 my wife Patrick and I sold the house and went full-time in a beat-up Class A for two years. Fixed everything on that rig myself, twice. Met a hundred RVers stuck in campgrounds waiting on a tech who never showed. That's the whole reason Mission exists - we come to you, on the day we said we would, and we tell you the truth about what your rig needs.
I'm RVIA-certified, RVDA Master Certified, and I hold an EPA 609 refrigerant license. The team's five techs are all RVIA-certified too. We're not the biggest mobile RV shop in Florida. We just want to be the one you'd recommend to your sister.
Why "Mission"?
The name comes from the way Patrick and I framed the work when we started. Every service call is a mission - get to the rig, find the problem, fix it on-site, leave the customer better than we found them. Not a slogan, just how we work. Twelve years and a thousand rigs later, the mission hasn't changed.
The team
Helena plus five full-time techs, all RVIA-certified. Travis (8 years with us, AC and electrical specialist), Mike (5 years, plumbing and slide-outs), and three others I'll let speak for themselves when you meet them. We run six service trucks across Florida.
The way we price
We give you a phone-quote range before scheduling. We give you an exact written quote on-site before any work starts. We don't start work without your approval. If we find something extra after we're already in the rig, we stop, show you, and quote it before we touch anything.
Service-call visit fee is $145. That gets applied against the repair if you go ahead. If you decline the work, the $145 covers our trip and the diagnostic.
Where we work
Across Florida, from the Keys to the Panhandle. 18 cities with regular weekly service. We come to your campsite, storage facility, dealer lot, or driveway. We don't have a shop you drive to. We drive to you.
What we don't do
We're honest about our limits. We don't do major chassis work (engine rebuilds, transmission overhauls) - those need a brick-and-mortar shop with a lift. We don't do bodywork (collision, frame straightening) - same reason. If you call with one of those, we'll point you to two shops we trust. - Helena
How to reach us
Call (844) 843-3766. Text photos to the same number for faster diagnostics. Email service@tidepoolrvrepair.com. We answer Mon-Sat 7am-7pm. After hours, leave a message and we'll call back first thing.